12.1 General Information

Introduction

This category covers information about how to make contact with Edinburgh Napier University. It includes information on how to complain about the University, and how to serve formal documents on it. It is aimed at providing very general information for the public. More detailed information will be provided in other categories.

Name and addresses

The official name of our University is "Edinburgh Napier University" and the address of the University's principal office is:

Edinburgh Napier University
219 Colinton Road
Edinburgh EH14 1DJ

The postal addresses for our principal campuses are:

CRAIGHOUSE CAMPUS

Craighouse Campus
Craighouse Road,
Edinburgh, EH10 5LG

 Telephone: 08455 20 30 70

CRAIGLOCKHART CAMPUS

Craiglockhart Campus
219 Colinton Road, 
  Edinburgh, 
            EH14 1DJ

             Telephone: 08455 20 30 70

MERCHISTON

Merchiston Campus,
10 Colinton Road,
Edinburgh,
EH10 5DT

Telephone: 08455 20 30 70

Fee: FREE          Information withheld: NONE

Principal Officers

This information class provides the names of the principal officers of the University. This Structure Chart illustrates how our University is organised and identifies the Principal, Vice Principals, Deans, University Secretary, Heads of School and Directors of major administrative functions. 

Fee: FREE          Information withheld: NONE

Location

Information on the University's principal and other main locations, including campus maps can be found on our main website.

Fee: FREE          Information withheld: NONE

Opening hours

The opening hours of the University's main offices (our major campuses at Sighthill, Craiglockhart*, Merchiston and Craighouse) can be found here.

Fee: FREE          Information withheld: NONE

Academic year dates

This class contains information on the dates of the University's academic years.  Details of our Trimester, Holiday and Assessment dates 2007/08 and future years can be found on our main webpage.   

Fee: FREE          Information withheld: NONE

Holiday

The dates of closure of our University and the Annual Public Holidays can be found here. 

Fee: FREE          Information withheld: NONE

Complaints

This covers the various procedures we have in place for dealing with complaints. According to the nature of the complaint/complainant, the University has the following mechanisms in place:

• Students who wish to complain can find the procedures here and further advice can be found on the Student and Academic Services intranet page here
• Staff complainants can find guidance on how to submit a complaint here
• Members of the public who wish to make a complaint should click here 

 Fee: FREE

Information withheld: NONE

Document serving

Contact details for the serving of legal documents eg Court papers, are as follows:

Document Serving

External bodies or agencies which wish to serve official documents on the University should follow the undernoted instructions:

By post

Official documents should be addressed to:

Personal service 

Official court documents should be served during normal office hours namely 0845 to 1700 hours, Monday to Friday (public holidays excluded, see Public Holiday).

FOI contact

The central contact point for any Freedom of Information enquiries is as follows:

Publication scheme

This class deals with the responsibility for Publication Scheme. The name and contact information for the senior official with overall responsibility for meeting Edinburgh Napier University's publication scheme obligations is:

Fee: FREE          Information withheld: NONE