You will manage the provision of professional reception services on a day-to-day basis at five main University campuses, where enquiries are handled accurately and quickly, and at the first point of contact wherever possible to minimise onwards referral. Customers include applicants, current students, visitors to the campus, staff and members of the public enquiring about Napier University.
You will have excellent communication and interpersonal skills with excellent customer focus. In addition you will have supervisory experience, the ability to liaise with people at all levels and be able to work well in a team. You will have good Microsoft Office skills, and a minimum of an HNC or 3 Higher Grades. You should be willing to work flexible hours, including some evenings and weekends.
Interviews will be held: Week beginning 27 October 2008
Appointments are normally made at the bottom of the salary scale