Professional Working | Working with Others
Purpose of this workshop
To develop the skills and strategies for resolving conflict.
We all have to deal with conflict at some time or another. Often people fear conflict and do all they can to avoid it; the result can be that disagreements simmer and assumptions are made by both parties, resulting in an undercurrent of mistrust. Alternatively, others may tackle conflict head on, feeling a need to be proved right on a point or express themselves in a forceful manner; here the result can become an escalation of the issue. What should you do when you feel that you need to be critical or disagree with people? How can you communicate in a way which will mean that you can express your opinions, but without developing bad feeling and unproductive relationships?
Content of this workshop
This workshop looks at what affects our individual perceptions and reactions to a conflict situation, and some of the theory behind conflict resolution. You will learn key principles of negotiation and tools to managing conflict productively. You will learn how to use these methods to create environments in which individuals can express themselves clearly and work together towards resolution.
By the end of this workshop you will have:
- understood how individual differences and perceptions can lead to conflict
- assessed yourself and your reactions to conflict situations
- learned how to use a conflict resolution model to improve the outcome of negotiations and disagreements
- learned “win/win” listening and negotiation skills
Benefits for students:
- enhanced confidence when approaching difficult interactions with others
- strategies to help cope with ‘conflict’ issues e.g. in group work
- skills to deal better with conflict with colleagues in professional settings, such as placement or ‘live project’ work
Booking Information
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