Research Output

A framework for using business excellence models for performance improvement at operational level.

  It is important that manufacturing organisations are able to measure their performance in a way that will enable them to better manage their organisation to achieve competitive advantage. This paper argues that there are already appropriate methodologies that have been developed for this purpose, namely self-assessment against quality awards and business excellence models. Subject to development to overcome their weaknesses, these can be used for measuring manufacturing performance at an operational level. The research reported here outlines the development of such a framework and its successful application to a case example of a manufacturing facility in the UK.

  • Type:

    Article

  • Date:

    30 November 2005

  • Publication Status:

    Published

  • Publisher

    Inderscience

  • DOI:

    10.1504/IJMTM.2006.009246

  • ISSN:

    1368-2148

  • Library of Congress:

    HD28 Management. Industrial Management

  • Dewey Decimal Classification:

    658 General management

Citation

MacKerron, G., Masson, R. & Moffat, R. (2005). A framework for using business excellence models for performance improvement at operational level. International Journal of Manufacturing Technology and Management. 8, 401-416. doi:10.1504/IJMTM.2006.009246. ISSN 1368-2148

Authors

Keywords

manufacturing performance; performance measurement; operational level; performance improvement; self-assessment; business excellence models; quality awards.

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