A unique working environment: health, sickness and absence management in UK call centres.
Citation
Taylor, P., Baldry, C., Bain, P. & Ellis, V. (2003). A unique working environment: health, sickness and absence management in UK call centres. Work, Employment and Society. 17, 435-458. doi:10.1177/09500170030173002. ISSN 0950-0170
Authors
Keywords
call centres; health and safety; sickness absence; trade unions; work organization;
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