Formal and informal referent groups: An exploration of novices and experts in maternity services.
Citation
Tinson, J. & Ensor, J. (2001). Formal and informal referent groups: An exploration of novices and experts in maternity services. Journal of Consumer Behaviour. 1, 174-183. doi:10.1002/cb.63. ISSN 1472-0817
Authors
Keywords
decision-making; influence; social groups; comparative and normative; maternity; ACORN areas;
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