Research Output

Getting the story straight.

  We argue that the use of a user-centred design approach necessarily involves some form of story telling or narrative. Given that both the potential end-users and the designers themselves often (perhaps usually) have different interests and points-of-view to present, the resultant co-constructed narrative describing the desired interactive system is inevitably the product ofcompromise. We describe how such an unwanted compromise can arise and how the process by which it arose can be unpicked using Bakhtin’s approach to the analysis of narrative

  • Type:

    Book Chapter

  • Date:

    30 November 2000

  • Publication Status:


  • Publisher


  • DOI:


  • Library of Congress:

    QA76 Computer software

  • Dewey Decimal Classification:

    004 Data processing & computer science


Turner, P., Turner, S. & McCall, R. (2000). Getting the story straight. In Blandford, A., Vanderdonckt, J. & Gray, P. (Eds.). People and Computers XV-Interaction without frontiers: joint proceedings of HCI 2001 and IHM 2001, 267-278. Springer-Verlag. doi:10.1007/978-1-4471-0353-0_16. ISBN 1852335157



narrative; user-centred design; collaborative virtual environments; requirements;

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