Research Output

Self Assessment: use at operational level to promote continuous improvement.

  The European Foundation for Quality Management (EFQM) Excellence 2000 Model is widely adopted by organizations as a means of self-assessment to enhance performance. This self-assessment has focussed mainly on the company or strategic level, but it is argued here that the self-assessment process can be modified to more appropriately suit the different needs of continual improvement at an operational or departmental level. This paper reports a generic process, applicable to the majority of situations, whereby self-assessment can be developed to meet the continual improvement needs of individual departments. The development process involves the application of Grounded Theory Learning Activities to generate a set of departmentally relevant constructs or issues which are then reviewed against a simple five-step model of self-assessment to determine the most appropriate departmental approach. The process is illustrated through a case application showing the use of the methodology.

  • Type:


  • Date:

    01 January 2003

  • Publication Status:


  • Publisher

    Taylor & Francis

  • DOI:


  • ISSN:


  • Library of Congress:

    HD28 Management. Industrial Management


MacKerron, G., Masson, R. & McGlynn, M. (2003). Self Assessment: use at operational level to promote continuous improvement. Production Planning and Control. 14, 82-89. doi:10.1080/0953728021000080979. ISSN 0953-7287



self-assessment; operational level; continuous improvement; quality management; Grounded Theory learnng activities;

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