Research Output

Self-assessment using the EFQM's excellence 2000 model: which method is best?

  The authors describe how many organisations, of all sizes, are adopting the European Foundation for Quality Management's (EFQM's) Excellence 2000 model as a means of assessing themselves to gain the multiple benefits of improved performance. Various approaches are available to do this-the question is which one to use.

  • Type:

    Article

  • Date:

    30 November 2000

  • Publication Status:

    Published

  • Publisher

    IET

  • DOI:

    10.1049/esej:20000608

  • ISSN:

    0963-7346

  • Library of Congress:

    HD28 Management. Industrial Management

  • Dewey Decimal Classification:

    658 General management

Citation

MacKerron, G. & McGlynn, K. (2000). Self-assessment using the EFQM's excellence 2000 model: which method is best?. Engineering science and education journal. 9, 273-277. doi:10.1049/esej:20000608. ISSN 0963-7346

Authors

Keywords

European Foundation for Quality Management; Excellence 2000 model; quality management self-assessment; organisations; performance;

Available Documents