Research Output

The production of service in the digital city: a social informatics inquiry.

  The authors discuss eGovernment as a computerization movement, and present a case study of a small project that was part of a modernising government initiative in a UK municipality. The case is analysed by means of an analytic construct, the technological action frame or TAF, that was developed by Iacono and Kling in 1998. This socio-technical approach provides distinctive insights at a number of different organizational levels

Citation

Davenport, E. & Horton, K. (2006). The production of service in the digital city: a social informatics inquiry. doi:10.1007/978-0-387-37876-3_19

Authors

Keywords

eGovernment; web of computing; computerization movement; technological action frame;

Available Documents