Research Output

Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009.

  Purpose – The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service.
Design/methodology/approach – The paper summarises the results of a 2008 UK-wide survey of academic libraries and gives a brief overview and comparison matrix of top virtual reference software products as tested by the Virtual Enquiry Project.
Findings – Virtual reference services are not widespread in UK academic libraries. However, current service providers are planning to continue or expand services and a majority of academic libraries surveyed are considering starting a service.
Originality/value – This is the first survey of its kind among UK academic libraries

  • Type:

    Article

  • Date:

    30 November 2009

  • Publication Status:

    Published

  • DOI:

    10.1108/00242531011014673

  • ISSN:

    0024-2535

  • Library of Congress:

    Z665 Library Science. Information Science

Citation

Barry, E., Bedoya, J. K., Groom, C. & Patterson, L. (2009). Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009. Library Review. 59, 40-55. doi:10.1108/00242531011014673. ISSN 0024-2535

Authors

Keywords

Virtual reference services; academic libraries; digital reference; instant messaging; chat;

Available Documents