Article
11 July 2008
Published
Informa UK Limited
10.1080/13606710802200910
1360-6719
GV Recreation Leisure
338.4791 Tourist industry
Marr, S. (2008). Work process knowledge and customer service excellence: lessons from the Scottish visitor attraction industry. Managing Leisure. 13(3-4), 227-241. doi:10.1080/13606710802200910. ISSN 1360-6719
Lecturer and Articulation Support Tutor for the Business SchoolBusiness School
0131 455 4403
S.Marr@napier.ac.uk
Tourism, Leisure and Hospitality Management, customer service,