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Ellis, V. & Taylor, P. (2006). You don't know what you've got till it's gone: Recontextualising the origins, development and impact of the call centre. New technology, work and employment. 21, 107-122. doi:10.1111/j.1468-005X.2006.00167.x. ISSN 1468-005X
This paper locates the emergence of call centres within the broader political economy. We demonstrate how British Gas responded to privatisation, restrictive regulation and th...
Taylor, P., Baldry, C., Bain, P. & Ellis, V. (2003). A unique working environment: health, sickness and absence management in UK call centres. Work, Employment and Society. 17, 435-458. doi:10.1177/09500170030173002. ISSN 0950-0170
This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety...
Munro, A., Ellis, V., Canduela, J., & Raeside, R. (in press). Working Together? An investigation into managers’ attitudes towards trade unions. In n/a
No abstract available.
Ellis, V. (2009). Book Review: Paul Boreham, Rachel Parker, Paul Thompson and Rifchard Hall, New Technology@Work, Basingstoke: Taylor and Francis, 2008 (ISBN: 978-0-4152-6897-4. Work, Employment and Society, 23(4), 809-810
No abstract available