Search for a surname in the box below and then click "Search" to search for Staff.
Taylor, P., Baldry, C., Bain, P. & Ellis, V. (2003). A unique working environment: health, sickness and absence management in UK call centres. Work, Employment and Society. 17, 435-458. doi:10.1177/09500170030173002. ISSN 0950-0170
This article fills an important gap in our knowledge of call centres by focusing specifically on occupational ill-health. We document the recent emergence of health and safety...