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Hussain, R., Lockett, H., & Annamalai Vasantha, G. V. (2012). A framework to inform PSS Conceptual Design by using system-in-use data. Computers in Industry, 63(4), 319-327. https://doi.org/10.1016/j.compind.2012.02.013
Both the Product-Service System (PSS) literature and industry express a need to close the design loop by using product-in-use data to inform PSS Conceptual Design. Nevertheles...