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Smith, S., Gentleman, M., Conway, L., & Sloan, S. (2017). Valuing feedback: an evaluation of a National Health Service programme to support compassionate care practice through hearing and responding to feedback. Journal of Research in Nursing, 22(1-2), 112-127. https://doi.org/10.1177/1744987116685913
There is an emergent recognition in healthcare that people need to be at the heart of services, and experiences of care matter; these should therefore be recognised and enhanc...