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65 results

Negatively-valenced customer engagement behavior: forms and drivers

Conference Proceeding
Azer, J., & Alexander, M. (2017)
Negatively-valenced customer engagement behavior: forms and drivers. In 5th The Naples Forum on Service: Service Dominant Logic, Network & Systems Theory and Service Science: Integrating Three Perspectives for a New Service Agenda, (7
Purpose – This study aims at conceptualising forms and drivers of negatively-valenced Customer Engagement Behavior (CEB). Despite a growing portfolio of conceptual and empiric...

Managing Asian attractions, Generation Y and face

Journal Article
Fyall, A., Leask, A., Barron, P., & Ladkin, A. (2017)
Managing Asian attractions, Generation Y and face. Journal of Hospitality and Tourism Management, 32, 35-44. https://doi.org/10.1016/j.jhtm.2017.04.006
In view of the growth, dynamism and increasing influence of the Asian tourism industry and the contribution to be played in the future by Gen Y visitors and workforce, this st...

Questioning women’s empowerment through tourism entrepreneurship opportunities: The case of Omani women

Thesis
Salim Al Mazro'ei, L. B. Questioning women’s empowerment through tourism entrepreneurship opportunities: The case of Omani women. (Thesis)
Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/Output/995563
This thesis adopts critical feminist theory, which is a combination of both critical theory and feminist theory, to explore the nature and experiences of Omani women involved ...

Management Challenges at Film-Induced Tourism Heritage Attractions

Journal Article
Bąkiewicz, J., Leask, A., Barron, P., & Rakić, T. (2017)
Management Challenges at Film-Induced Tourism Heritage Attractions. Tourism Planning and Development, 14(4), 548-566. https://doi.org/10.1080/21568316.2017.1303540
In response to an increasingly competitive environment, a number of heritage visitor attractions (HVAs) have encouraged filming, as well as subsequent film-induced tourism, in...

The Role of Interactive Technology in the Co-creation of Experience in Scottish Visitor Attractions

Conference Proceeding
Urquhart, E. (2017)
The Role of Interactive Technology in the Co-creation of Experience in Scottish Visitor Attractions. In PhD Workshop Research Proposals, (113-118
As a sector reliant on the creation of memorable experiences, visitor attractions (VAs) have increasingly turned to interactive technology as a platform for engaging and commu...

Every picture tells a story: using selfie-inspired activities to enhance social relations and encourage self-reflexivity.

Book Chapter
Victoria, M. (2016)
Every picture tells a story: using selfie-inspired activities to enhance social relations and encourage self-reflexivity. In C. Penman, & M. Foster (Eds.), Innovations in learning and teachingMerchiston Publishing
This chapter explores the results of a study in Thailand that capitalised on the popularity of the selfie, providing second-year English language students with an opportunity ...

Developing a reflective and empirically informed undergraduate research methods module, including a worked exemplar.

Book
Murray, J. (2016)
Developing a reflective and empirically informed undergraduate research methods module, including a worked exemplar. In Penman, C. & Foster, M. (Eds.). Innovations in Learning and TeachingMerchiston Publishing. ISBN 978-0-9576882-8-5
Teaching research methods is challenging for both staff and students. With increasing expectations to teach a wider breadth of material, the balance and maintenance of suffici...

Understanding primary stakeholders' multiple roles in hallmark event tourism management

Journal Article
Todd, L., Leask, A., & Ensor, J. (2017)
Understanding primary stakeholders' multiple roles in hallmark event tourism management. Tourism Management, 59, 494-509. https://doi.org/10.1016/j.tourman.2016.09.010
This paper contributes insights into stakeholder theory in hallmark event tourism and the implications for engaging primary stakeholders in further tourism management settings...

Making Tourist Experiences Through Personalisable 3D Printed Souvenirs

Journal Article
Vettese Forster, S., Anastasiadou, C., & Calder, L. (2016)
Making Tourist Experiences Through Personalisable 3D Printed Souvenirs. Making Futures, IV,
Gift shops are common in most museums and galleries that provide visitors with shopping experiences as well as the opportunity to transform their intangible experience of the ...

Exploring intercultural awareness: international student mobility in China and the UK through a non-essentialist lens.

Book
Foster, M. (2016)
Exploring intercultural awareness: international student mobility in China and the UK through a non-essentialist lens. In Velliaris, D. & Coleman-George, D. (Eds.). Handbook of research on study abroad programs and outbound mobility, 349-370. IGI Global. ISBN 9781522501695
This chapter is focused on the increased internationalisation of teaching and learning in Higher Education (HE) worldwide (Knight 2006; Caruana & Spurling, 2007) and specifica...