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John, R., Smith, A., Chotipanich, S. & Pitt, M. (2014). Awareness and effectiveness of quality function deployment (QFD) in design and build projects in Nigeria. Journal of Facilities Management. 12(1), 72-88. doi:10.1108/jfm-07-2013-0039. ISSN 1472-5967
Purpose – Quality function deployment (QFD) is a method for structured product planning and
development that enables a development team to specify clearly the wants and needs ...