From Commitment to Control: A Labour Process Study of Workers' Experiences of the Transition from Clerical to Call Centre Work at British Gas
Ellis, V. From Commitment to Control: A Labour Process Study of Workers' Experiences of the Transition from Clerical to Call Centre Work at British Gas. (Thesis). University of Stirling. Retrieved from http://researchrepository.napier.ac.uk/Output/1203160
call centres, clerical work, British Gas, oral history
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