Article
01 January 2005
Published
Emerald
10.1108/01425450510569319
0142-5455
HD28 Management. Industrial Management
Francis, H. & D'Annunzio-Green, N. (2005). HRM and the pursuit of a service culture – managerial encounters with competing discourses. Employee Relations. 27, 71-85. doi:10.1108/01425450510569319. ISSN 0142-5455
ProfessorBusiness School
h.francis@napier.ac.uk
Senior LecturerBusiness School
0131 455 4337
N.DAnnunzio-Green@napier.ac.uk
catering industry; culture; human resource management; organizational change;
206KB