Research Output
Identifying design exclusion: a review of assessment methods
  It is often the case that informal and intuitive approaches to usability evaluation produce designs that overlook the needs, wants and aspirations of a wide range of consumers across diverse populations. The result is people of all ages being disadvantaged or even prevented from using everyday products and services (Coleman, 2001). This incompatibility between a wide range of products and services and an increasing number of dissatisfied ?non-mainstream? consumers, brings commercial and legislative disadvantages for industry, along with an unacceptable social divide. Consequently, there is a need to adopt more formal, effective and solid approaches for evaluating the mismatch between the qualitative performance of a design solution and the human characteristics of all the users who could potentially use such a design. This paper highlights the differences between a range of assessment methods and discusses their usefulness in the evaluation of ease of use (with special emphasis on interface accessibility) throughout the design process.

  • Date:

    31 December 2003

  • Publication Status:

    Published

  • Library of Congress:

    TA Engineering (General). Civil engineering (General)

  • Dewey Decimal Classification:

    620 Engineering and allied operations

  • Funders:

    Historic Funder (pre-Worktribe)

Citation

Cardoso, C., Keates, S., & Clarkson, J. (2003). Identifying design exclusion: a review of assessment methods. In Conference Proceedings on An International Conference on Inclusive Design for Society and Business

Authors

Keywords

design exclusion, assessment methods,

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