Research Output
Identifying influencing factors of sustainable public service transformation: a systematic literature review
  This article continues the conversation on public service innovation and transformation in the International Review of Administrative Sciences. Political, socio-economic and technological changes drive public service transformation in rendering current service delivery models increasingly ineffective. However, public service transformation introduces risks. This article finds a paucity of academic research into those risks, highlighting need for their management. The key conclusion is that risk management, leadership and public participation can facilitate or hinder public service transformation.

  • Type:

    Article

  • Date:

    31 March 2020

  • Publication Status:

    Published

  • Publisher

    SAGE Publications

  • DOI:

    10.1177/0020852319896399

  • Cross Ref:

    10.1177/0020852319896399

  • ISSN:

    0020-8523

  • Funders:

    Glasgow Caledonian University

Citation

Enang, I., Asenova, D., & Bailey, S. J. (in press). Identifying influencing factors of sustainable public service transformation: a systematic literature review. International Review of Administrative Sciences, https://doi.org/10.1177/0020852319896399

Authors

Keywords

leadership, public participation, public service transformation, risk

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