Article
31 December 2000
Published
IET
10.1049/esej:20000608
0963-7346
HD28 Management. Industrial Management
658 General management
MacKerron, G., & McGlynn, K. (2000). Self-assessment using the EFQM's excellence 2000 model: which method is best?. Engineering Science and Education Journal, 9, 273-277. https://doi.org/10.1049/esej%3A20000608
Academic Director (Business School)Business School
0131 455 4329
g.mackerron@napier.ac.uk
European Foundation for Quality Management; Excellence 2000 model; quality management self-assessment; organisations; performance;
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