Cabras, I. (2009). Agglomeration of Contact Centres in Regional Economies. Lambert Academic Publishing
In the second-half of the twentieth century, the emergence of contact centres has literally changed the way of communicating between suppliers and consumers. The capability of...
Hall, P., Breheny, M., McQuaid, R. W., & Hart, D. (1986). Western Sunrise-the genesis and growth of Britain's major high-tech corridor. Allen & Unwin
Cabras, I. (2005). Competitive processes and the labour market in the contact centre industry in the North West
Cabras, I. (2007). Survival strategies of services versus agglomeration at regional level: the case of call centres in the North-West of England
Beira, E., Peck, F. & Cabras, I. (2006). ICT and contact centre development in two contrasting peripheral areas: the role and significance of the public sector
Peck, F. & Cabras, I. (2005). Service-based growth in old industrial regions: regional policy and contact centre activities in the North West Region of England