An analysis of sustainable leadership challenges and prospects in Scottish Higher Education
The aim of this PhD thesis is to explore the challenges in and prospects for achieving sustainable leadership...
Dr Laura Gerard | Director of Studies: Dr Janice McMillan | Second Supervisor: Norma D'Annunzio-Green
Customer retention through continuous improvement (CI), culture and customer service
Customer retention has long been considered an important element in achieving
competitive advantage for business org...
Dr Barbara McCrory | Director of Studies: Dr Nick Pilcher | Second Supervisor: Dr Janice McMillan