Research explorer tool

64 results

Public Value Leadership in the Context of Outcomes, Impact and Reform

Book Chapter
McMillan, J. (in press)
Public Value Leadership in the Context of Outcomes, Impact and Reform. In J. Connolly, & A. Van der Zwet (Eds.), Public Value Management, Governance and Reform in Britain. Palgrave Macmillan
No abstract available.

A holistic framework to embed good company practice for customer retention

Journal Article
McCrory, B., Pilcher, N., & McMillan, J. (2017)
A holistic framework to embed good company practice for customer retention. The TQM magazine, 29(2), 257-275. https://doi.org/10.1108/TQM-11-2015-0139
Purpose: To detail a holistic practice based guiding framework for improving customer retention, which helps companies instil a customer service culture through encouraging th...

Conceptualising sustainable leadership

Journal Article
D’Annunzio-Green, N., Gerard, L., McMillan, J., & D'Annunzio-Green, N. (2017)
Conceptualising sustainable leadership. Industrial and Commercial Training, 49(3), 116-126. https://doi.org/10.1108/ict-12-2016-0079
Literature encompassing Sustainable Leadership and developing leaders sustainably are still in infancy (Lambert, 2011). Nevertheless indications identify leadership as a vital...

Making Sense of Public Policy in a fragmented World: the search for solutions and the limits of learning

Book Chapter
Fenwick, J., & McMillan, J. (2015)
Making Sense of Public Policy in a fragmented World: the search for solutions and the limits of learning. In Collaborative Governance and Public Innovation in Northern Europe, 269-286. Bentham Science Publishers
This chapter considers learning, change and innovation in a public sector where the certainties of ‘New Public Management’ (NPM) have been replaced by uncertainty and flux. In...

Public Administration: What is it, why teach it and does it matter?

Journal Article
Fenwick, J., & McMillan, J. (2014)
Public Administration: What is it, why teach it and does it matter?. Teaching Public Administration, 32, 194-204. https://doi.org/10.1177/0144739414522479
What is understood by ‘‘public administration’’ in the contemporary UK higher education setting? Is it still being taught and, if so, why? These questions initially appear to ...

Management Development and Co-production: myths and realities

Journal Article
Fenwick, J., & McMillan, J. (2013)
Management Development and Co-production: myths and realities. Journal of Management Development, 32, 971-983. https://doi.org/10.1108/JMD-07-2012-0083
Purpose – The purpose of this paper is to address the relationship between public sector practitioners and academic providers in the design and delivery of management developm...

Public Participation and Public Service Modernization: Learning from New Labor?

Journal Article
Fenwick, J., & McMillan, J. (2012)
Public Participation and Public Service Modernization: Learning from New Labor?. International Journal of Public Administration, 35(6), 367-378. https://doi.org/10.1080/01900692.2012.655523
The public participation agenda is a significant element of public service reform in Europe and beyond. This article examines how citizen participation in local public service...

Co-production in Public Services Management: the view of providers

Presentation / Conference
McMillan, J., & Fenwick, J. (2012, April)
Co-production in Public Services Management: the view of providers. Paper presented at 16th Annual Conference of the International Research Society for Public Management

Localism under the Coalition: Style or Substance?

Presentation / Conference
McMillan, J., & Fenwick, J. (2011, September)
Localism under the Coalition: Style or Substance?. Paper presented at Public Administration Comittee Annual Conference

Working with Public Sector Practitioners: Adding Value and Co-Producing Knowledge

Presentation / Conference
McMillan, J., & Fenwick, J. (2011, April)
Working with Public Sector Practitioners: Adding Value and Co-Producing Knowledge. Paper presented at 15th Annual Conference of the International Research Society for Public Management

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32 results

Sustainable leadership for chief officers in third sector charities: key challenges and prospects

2019 - date
Patricia Armstrong | Director of Studies: Dr Janice McMillan | Second Supervisor: Dr Luca Mora

Filling the gaps: Exploring professional identity in leadership of dental practices

2018 - date
David Madley | Director of Studies: Dr Gerardine Matthews-Smith | Second Supervisor: Dr Janice McMillan

An investigation into the strategic approaches adopted by Business Schools in order to build sustainable links with industry.

2018 - date
Ron Livingstone | Director of Studies: Dr Gerardine Matthews-Smith | Second Supervisor: Dr Janice McMillan

I solution marketing: the future of marketing in the construction industry

2017 - date
Jian Tan | Director of Studies: Dr Janice McMillan

Managing performance using KPIS

2017 - date
Deloris Johnson | Director of Studies: Dr Janice McMillan | Second Supervisor: Dr Ciarán McFadden

Exploration of the impact of employee performance evaluation on employee placement in the oil and gas industry in Trinidad and Tobago: Senior managers' perspectives

2016 - date
Diane Julien | Director of Studies: Dr Piotr Jaworski | Second Supervisor: Dr Janice McMillan

Exploration of interconnecting practices in Organizational Project Management (OPM) continuum

2016 - date
Murad Karimi | Director of Studies: Dr Janice McMillan | Second Supervisor: Dr Holly Patrick

The impact of loyalty programmes on customer retention in the Nigerian banking sector

2015 - date
Opeyemi Ojesina | Director of Studies: Dr Ciarán McFadden | Second Supervisor: Dr Janice McMillan

Selection of project management software by project managers in IT consulting

2014 - 2018
Eike Meyer | Director of Studies: Dr Janice McMillan

Exploring the mechanisms to manage the internal context of change with a law enforcement organization in the Caribbean

2014 - 2020
Anthony Rosado | Director of Studies: Dr Janice McMillan | Second Supervisor: Dr Janice McMillan

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