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In the second-half of the twentieth century, the emergence of contact centres has literally changed the way of communicating between suppliers and consumers. The capability of...
Peck, F., & Cabras, I. (2005). Contact centres in the peripheral areas: experience from the NW of England. In E. Beira (Ed.), Peripheral Regions, Development and Contact Centres, 11-22. Camara Municipal de Braqanca
Hall, P., Breheny, M., McQuaid, R. W., & Hart, D. (1986). Western Sunrise-the genesis and growth of Britain's major high-tech corridor. Allen & Unwin