Davenport, E., & Horton, K. (2006). Where and When was Knowledge Managed?. In R. Day, & C. McInerney (Eds.), Rethinking Knowledge Management; Information Science and Knowledge Management, 171-185. Springer Verlag. doi:10.1007/3-540-71011-6_7
The chapter presents a case study of new technology in a rapid response social work unit that is part of an e-government program in a Scottish municipality.
The objective of t...