Stradling, S. G., Anable, J. & Carreno, M. (2007). Performance, importance and user disgruntlement: a six-step method for measuring satisfaction with travel modes. Transportation Research Part A: Policy and Practice. 41, 98-106. doi:10.1016/j.tra.2006.05.013. ISSN 0965-8564
The technique described in this paper builds on work in the customer service literature on the measurement of customer dissatisfaction to develop a new way of combining measur...
McQuaid, R. W. (2003). Using transport to overcome barriers to regeneration