Customer journey mapping.
Cruickshank, P. (2010)
Customer journey mapping
Public services need to adapt to the needs of their customers, the citizens. Often new e-services are technology-initiated, but Smart Cities start with the user. This document...
Co-design in Smart Cities.
Cruickshank, P. & Deakin, M. (2010)
Co-design in Smart Cities
This report brings together the different experiences and perspectives of Smart Cities partners who have used different forms of co-design. These are then linked to the findin...