Cruickshank, P. (2010). Customer journey mapping
Public services need to adapt to the needs of their customers, the citizens. Often new e-services are technology-initiated, but Smart Cities start with the user. This document...
Cruickshank, P. & Deakin, M. (2010). Co-design in Smart Cities
This report brings together the different experiences and perspectives of Smart Cities partners who have used different forms of co-design. These are then linked to the findin...
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