Is stereotyping inevitable when designing with personas?
Turner, P., & Turner, S. (2011)
Is stereotyping inevitable when designing with personas?. Design Studies, 32, 30-44. https://doi.org/10.1016/j.destud.2010.06.002
User representations are central to user-centred design, personas being one of the more recent developments. However, such descriptions of people risk stereotyping. We review ...
Triangulation in practice.
Turner, P., & Turner, S. (2009)
Triangulation in practice. Virtual Reality, 13, 171-181. https://doi.org/10.1007/s10055-009-0117-2
Triangulation is the means by which an alternate perspective is used to validate, challenge or extend existing findings. It is frequently used when the field of study is diffi...
Enlightened trial and error
Turner, P., Turner, S., & Flint, T. (2012)
Enlightened trial and error. Interaction Design and Architecture(s) IxDetA, 13/14, 64-83
Human-computer interaction as a rationalistic, engineering discipline has been taught successfully for more than 25 years. The established narrative is one of designing usable...
Mental models, magical thinking and individual differences.
Turner, P. & Sobolewska, E. (2009)
Mental models, magical thinking and individual differences. Human technology an interdisciplinary journal on humans in ICT environments. 5, 90-113. ISSN 1795-6889
Broadly, there are two mutually exclusive accounts of how people (non-specialist users) reason about and conceptualize interactive technology. The first is based on classical ...
The limits of pretending
Turner, P., Hetherington, R., Turner, S., & Kosek, M. (2015)
The limits of pretending. Digital Creativity, 26(3-4), 304-317. https://doi.org/10.1080/14626268.2015.1091778
We propose that pretending is a cognitive faculty which enables us to create and immerse ourselves in possible worlds. These worlds range from the veridical to the fantastic a...
Familiarity as a basis for universal design
Walle, G. V. D., Turner, P., Turner, P., & Van de Walle, G. (2006)
Familiarity as a basis for universal design. Gerontechnology : international journal on the fundamental aspects of technology to serve the ageing society, 5(3), 150-159. doi:10.4017/gt.2006.05.03.004.00
The aim of Universal Design is to make interactive artifacts
usable by the broadest possible range of users and how best to achieve this lies at the heart of human-computer in...
How older people account for their experiences with interactive technology.
Turner, P., Turner, S. & Van de Walle, G. (2007)
How older people account for their experiences with interactive technology. Behaviour and Information Technology. 26, 287-296. doi:10.1080/01449290601173499. ISSN 0144-929X
We present a qualitative study, undertaken over a period of nine months, of older people facing the challenges of learning to use interactive technology, specifically personal...
Towards an account of intuitiveness
Turner, P. (2008)
Towards an account of intuitiveness. Behaviour and Information Technology, 27, 475-482. https://doi.org/10.1080/01449290701292330
Intuitive systems are usable systems. Design guidelines advocate intuitiveness and vendors claim it - but what does it mean for a user interface, interactive system, or device...
Being-with: a study of familiarity
Turner, P. (2008)
Being-with: a study of familiarity. Interacting with Computers, 20, 447-454. https://doi.org/10.1016/j.intcom.2008.04.002
How people learn to use an interactive device has always been an important field of research in human-computer interaction (HCI). The theoretical bases of which have ranged fr...
The figure and ground of engagement
Turner, P. (2014)
The figure and ground of engagement. AI & society, 29(1), 33-43. https://doi.org/10.1007/s00146-012-0439-6
Engagement is important to the success of applications, systems and artefacts as diverse as robotics, pedagogy, games, interactive installations, and virtual reality applicati...