Reader/ Principal Research Fellow
Hanley, J., Hogg, R., & Smith, P. (2017). Learning lessons from the analysis of patient complaints relating to staff attitudes, behaviour and communication, using the concept of emotional labour. Journal of Clinical Nursing, doi:10.1111/jocn.14121. ISSN 0962-1067
Objectives: This paper explores the content of letters of complaint by patients and carers about the behaviour, attitudes and communication of healthcare staff.
Parker, R. A., Weir, C. J., Rubio, N., Rabinovich, R., Pinnock, H., Hanley, J., …McKinstry, B. (2016). Application of mixed effects limits of agreement in the presence of multiple sources of variability: exemplar from the comparison of several devices to measure respiratory rate in COPD patients. PLoS ONE, 11(12), (e0168321). doi:10.1371/journal.pone.0168321. ISSN 1932-6203
The Bland-Altman limits of agreement method is widely used to assess how well the measurements produced by two raters, devices or systems agree with each other. H...
Hogg, R., de Kok, B., Netto, G., Hanley, J. & Haycock-Stuart, E. (2015). Supporting Pakistani and Chinese families with young children: perspectives of mothers and health visitors: Supporting Pakistani and Chinese families with young children. Child care, health and development. 41(3), 416-423. doi:10.1111/cch.12154. ISSN 1365-2214
In the UK, public health nurses (health visitors) provide support and advice to families with young children, including those from minority ethnic communities. Whi...
Fairbrother, P., Pinnock, H., Hanley, J., McCloughan, L., Sheikh, A., Pagliari, C. & McKinstry, B. (2013). Exploring telemonitoring and self-management by patients with chronic obstructive pulmonary disease: A qualitative study embedded in a randomized controlled trial. Patient Education and Counseling. 93(3), 403-410. doi:10.1016/j.pec.2013.04.003. ISSN 0738-3991
To explore patient and professional views on self-management in the context of telemonitoring in chronic obstructive pulmonary disease (COPD).
Pinnock, H., Hanley, J., McCloughan, L., Todd, A., Krishan, A., Lewis, S., …McKinstry, B. (2012). Effectiveness of telemonitoring integrated into existing clinical services on hospital admission for exacerbation of chronic obstructive pulmonary disease: researcher blind, multicentre, randomised controlled trial. BMJ. 347, f6070-f6070. doi:10.1136/bmj.f6070. ISSN 0959-8138
Objective To test the effectiveness of telemonitoring integrated into existing clinical services such that intervention and control groups have access to the same clinical car...
Ure, J., Rakebrandt, F., Lloyd, S., Khanban, A., Procter, R., Anderson, S., …Corscadden, P. (2009). Giving Them Something to Hate: Using Prototypes as a Vehicle for Early Engagement in Virtual Organizations. Social Science Computer Review. 27(4), 569-582. doi:10.1177/0894439309332664. ISSN 0894-4393
There are recognized problems in the course of requirements analysis and design for heterogeneous, distributed, and dynamic systems. These are particularly evident where the c...
McKinstry, B., Walker, J., Porter, M., Fulton, C., Tait, A., Hanley, J. & Mercer, S. (2007). The impact of general practitioner morale on patient satisfaction with care: a cross-sectional study. BMC Family Practice. 8(1)doi:10.1186/1471-2296-8-57. ISSN 1471-2296
The association between stress and morale among general practitioners (GP) is well documented. However, the impact of GP stress or low morale on patient care is les...