Mapping the context and practice of training, development and HRD in European call centres
Garavan, T. N., Wilson, J. P., Cross, C., Carbery, R., Sieben, I., de Grip, A., …Heaton, N. (2008)
Mapping the context and practice of training, development and HRD in European call centres. Journal of European industrial training, 32(8/9), 612-728. https://doi.org/10.1108/03090590810918764
Purpose – Utilising data from 18 in‐depth case studies, this study seeks to explore training, development and human resource development (HRD) practices in European call centr...