MacKerron, G., Kumar, M., & Benedikt, A. (2012, July). Performance Management of suppliers of outsourcing projects in the Financial Services Industry. Paper presented at 4th World P&OM Conference and 19th International EurOMA Conference, Amsterdam, Netherlands
This study investigates the characteristics of an effective performance management framework for outsourcing projects in a UK-based financial services organisation and how thi...
MacKerron, G., Kumar, M., Benedikt, A. & Kumar, V. (2014). Performance management of suppliers in outsourcing project: case analysis from the financial services industry. Production Planning and Control. 26, 150-165. doi:10.1080/09537287.2013.869702. ISSN 0953-7287