Customer retention through continuous improvement (CI), culture and customer service
Customer retention has long been considered an important element in achieving
competitive advantage for business org...
Dr Barbara McCrory | Director of Studies: Dr Nick Pilcher | Second Supervisor: Dr Janice McMillan
Towards an understanding of management impact in post-92 universities
Iain Mcintosh | Director of Studies: Dr Janice McMillan | Second Supervisor: Prof Paul Barron