English-language reading in the Netherlands and its consequences on Dutch-language publishing
"My research aims to assess the impact that growing proficiency in English has on the European book market....
Giulia Trentacosti | Director of Studies: Dr Nick Pilcher | Second Supervisor: Prof Alistair Mccleery
Customer retention through continuous improvement (CI), culture and customer service
Customer retention has long been considered an important element in achieving
competitive advantage for business org...
Dr Barbara McCrory | Director of Studies: Dr Nick Pilcher | Second Supervisor: Dr Janice McMillan