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Director Of Studies
A Critical Evaluation of the Factors that Influence Visitor Engagement with UK Slavery Heritage Museums: A Blended Passive Symbolic Netnographic Study
2020 - 2023
There is a substantial body of literature in slave...
Dr Shemroy Roberts
| Director of Studies:
Dr Craig Wight
| Second Supervisor:
Prof Anna Leask
Sustainable festivals and events - an enquiry of leadership and futures
2015 - 2017
As a societal phenomenon, festivals and planned events are discussed in a wide policy context. They have entered a broader discus...
Dr Martin Robertson
| Director of Studies:
Prof Anna Leask
| Second Supervisor:
Prof Jane Ali-Knight
Customer retention through continuous improvement (CI), culture and customer service
2009 - 2013
Customer retention has long been considered an important element in achieving competitive advantage for business org...
Dr Barbara McCrory
| Director of Studies:
Dr Nick Pilcher
| Second Supervisor:
Dr Janice McMillan
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