12.14  Student administration and support

Introduction

This category covers information about how we manage the administration and progression of our students from admission to course completion, including student support services.

Course information

Information about degree programmes offered by the University can be found on our website and includes:

• Prospectuses
• Structure and broad content of each programme, 
• work experience
• language skills
• opportunities for overseas study
• Qualification gained if successful

Recruitment and Admissions

This class sets out our admissions procedures and policies and which can be found on our main website. The information that can be found includes:

• How to obtain a prospectus
• How to attend an open day including directions on how to get to the various campuses
• How to apply for admission
• Policies and procedures for dealing with applications
• the assessment of external qualifications,
• Accredited Prior Learning and Accredited Prior Experiential Learning,
• articulation
• Further Education Colleges 
• special circumstances
• General/course-specific entry requirements and "going rates
• Student Charter

Fees and Charges

This section covers information on tuition fees and other charges to students (for home/EU and overseas students). This includes:

• Other costs to students (identifying whether these are compulsory)
• When payment must be made
• How payments can be made
• Whether instalment options are available
• Arrangements for determining home/overseas fee status 
• Any appeals mechanisms for fee status decisions

Course fees for each individual training package can be found under "Courses" on the main website.  Further financial information for our International Students can be found in the "International" section of the main website.

Scholarships and Bursaries

Information on:

• Scholarships and bursaries available to students
• Information on amounts
• Conditions
• Arrangements for applications and decisions

can be found on our main website.

Registration

The University's arrangements for registering students. Matriculation arrangements and guidance can be found here and on our intranet site. 

Induction

The University's student induction and welcoming arrangements/procedures for national and international students, including a video message from our Principal can found on the "University Welcome" page on our website.

Examinations

This class includes information on:

• Arrangements for examinations
• Examination periods/timetables for the Academic Session 20010/11
• Examination procedures, including oral examinations
• Examination regulations, including policies and practices on breaches of regulations.
• Appeals procedures 
• Arrangements for appointment of Examination Boards and External Examiners.

Further information relating to examinsations can be found here.

Applicants wishing information regarding the names of External Examiners should write to us at foi@napier.ac.uk

Progression

Regulations governing student progression. Regulations governing access to honours courses. Regulations about availability of re-sit examinations. Regulations and practices governing changes of degrees programme 

Learning Support Provision

Description and availability of the academic and non-academic learning support provision offered by the University. Information on:

• Learning development and support
• Personal development advice 
• Services for students with special needs

can be found on the Student and Academic Services intranet site.

Student Liaison

The structure and functioning meetings of staff/student consultative committees or other liaison groups. Terms of Reference of staff/student liaison committee(s) and the minutes and papers of staff/student liaison committee(s) can be requested via foi@napier.ac.uk  

Student Records

The University's policies on the collection, maintenance and use of personal information about students are covered in this section.  Policies and procedures covering:

• the collection, checking, maintenance and disposal of data
• management of the student records systems itself
• the allocation of responsibilities of staff
• arrangements for providing data to HESA, SHEFC and other bodies with statutory rights to data

can be found on the Student and Academic Services intranet site and on the Data protection information site.

Student Discipline

The University's policies and procedures for disciplinary proceedings against students. Code of student discipline and other policy and procedure documents. Internal and external appeals procedures.  Summary statistical information on disciplinary proceedings and appeals can be requested by writing to us at foi@napier.ac.uk.

Student Accommodation

This section covers information and guidance about the accommodation available from our University including:

• use and range of accommodation
• availability of accommodation
• prices
• applications (including on-line applications)
• processes
• letting arrangements
• availability to the public in vacations

All this information can be found here. 

Graduation Arrangements

Information about awards ceremonies. Dates and details of Ceremonies for the current academic year. Attendance and ticketing information, Academic Dress Information, Costs, Information on Photographs can be found here.

Student Complaints

Procedures for dealing with student complaints about the University. Information on how to register a complaint. Procedural information on how complaints will be dealt with. Procedural information on any internal and external appeals mechanisms.   (Student Complaints Procedure)   

Student Facilities

A full description of the facilities and services available to our students can be found on our main website including:

Student Welfare: A description of the availability and range of the University's welfare and advice services can be found on the Student Wellbeing intranet pages.  The information made available includes:

• counselling and other advisory services
• hardship funds available in the University
• support for staff and students belonging to different denominations and faiths.

Health Services: A description of the medical support services provided by the University for students and staff can be found on the Student wellbeing intranet pages. 

Careers Services:  Availability, conditions of use and range of services offered by the University's career service including opening hours and location can be found on the the Skills and Learner Development intranet site.

Sports & Recreational Facilities: Information on the availability, conditions of use and range of sporting and recreational facilities offered by the University's gym  including charges, etc can be found on the [EN]Gage website here. 

Relationship with the Students' Association

The legal and structural basis of the University's relationship with the Students' Association. Agreements, protocols, etc governing the University's relationship with the Students' Association. Details of representation on University committees etc and any funding provided to the Students' Association can be requested via foi@napier.ac.uk 

Students' Association

Information on the operation and activities of the Napier Students' Association. Constitution, Code of Practice, List of Officers of the Students' Association and any other related documents about the Students' Association. Napier Students' Association is independent of the University. Information on the NSA and its activities may be found on NSA website.