Research Output

A unifying view of goods and services supply chain management.

  Ambiguities in the constructs that are the building blocks of research may have hindered advancement of service operations knowledge/research. To alleviate this situation, the authors identify similarities and differences between goods and services to inform a view of constructs (e.g. inventory, capacity, and Bullwhip effect) that are equivalent and are of relevance to both sectors. A unifying paradigm that allows transference of ideas across the two broad sectors is proposed and illustrated with case studies.

  • Type:

    Article

  • Date:

    30 November 2010

  • Publication Status:

    Published

  • Publisher

    Routledge

  • DOI:

    10.1080/02642069.2010.504821

  • ISSN:

    0264-2069

  • Library of Congress:

    HD28 Management. Industrial Management

  • Dewey Decimal Classification:

    658 General management

Citation

Niranjan, T. T. & Weaver, M. W. (2010). A unifying view of goods and services supply chain management. Service Industries Journal. 31, 2391-2410. doi:10.1080/02642069.2010.504821. ISSN 0264-2069

Authors

Keywords

service operations; constructs; inventory; capacity; immediately usable service;

Available Documents