Conference Paper (unpublished)
06 June 2010
Unpublished
HD28 Management. Industrial Management
658 General management
Kumar, M., & MacKerron, G. (2010, June). Examining Financial Service Performance through Quality Management Lens’. Paper presented at 2nd World P&OM Conference and 17th International EurOMA Conference on Managing Operations in Service Economies, Catholic University of Portugal (CUP), Porto, Portugal
Academic Director (Business School)Business School
0131 455 4329
g.mackerron@napier.ac.uk
Quality Management; Case Study; Financial Services;
60KB