Research Output

Where and when was knowledge managed? exploring multiple versions of KM in organizations.

  The chapter presents a case study of new technology in a rapid response social work unit that is part of an e-government program in a Scottish municipality.
The objective of the project was to improve the configuration and delivery of resources for housebound clients, and it was construed as a simple knowledge integration exercise by senior management. Taking a social informatics perspective, the authors interpret the case in terms of competing discourses or multiple versions of KM, and suggest that KM versioning is a characteristic, but underexplored, feature of complex projects that involve multiple actors with different knowledge trajectories.

  • Type:

    Book Chapter

  • Date:

    30 November 2006

  • Publication Status:

    Published

  • Publisher

    Springer-Verlag

  • DOI:

    10.1007/3-540-71011-6_7

  • Library of Congress:

    QA75 Electronic computers. Computer science

  • Dewey Decimal Classification:

    006 Special Computer Methods

Citation

Davenport, E. & Horton, K. (2006). Where and when was knowledge managed? exploring multiple versions of KM in organizations. In Day, R. & McInerney, C. (Eds.). Rethinking Knowledge Management: From Knowledge Objects to Knowledge Processes, 171-185. Springer-Verlag. doi:10.1007/3-540-71011-6_7. ISBN 978-3-540-71010-3

Authors

Keywords

knowledge management; new technology; e-government; Scotland; housebound clients; knowledge integration;

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