Working from home

Working From Home - All you need to know

We know it’s all a bit strange right now, but here in Information Services, we’re doing all we can to make working from home as easy as possible. 

If you have a PC, laptop or tablet with an Internet connection, you will be able to continue doing your job from home. 

Here you’ll find information on:

Preparing to Work from Home   
Protecting University Systems and Data
Your My Account Workspace  
Email and Microsoft Office Software
University Software Access
Diverting Telephones and Accessing Voicemail
Online Meetings and Communicating with Colleagues
University Desktop Access
Supporting your Students
Concerns & Queries
Frequently Asked Questions

Preparing to work from home

If you’re already at home, don’t worry! But if you’re still in the office, there are a few things you can do to prepare:

Save files from your S: Drive or H: Drive to Sharepoint  
Show me how

Divert your office telephone to your own landline or mobile 
Show me how

Make a note of your IP address 
Show me how

Update your Email Signature to include your mobile number 
Show me how

If you use Multi-Factor Authentication (MFA), ensure you can log in to Office 365 on each device 
Show me how

Ensure you have a webcam and headset if you need one 
Order one through the University

Ensure you have anti-virus software on your home machine 
More information

Your My Account workspace

Your first point of access to all your online services should be My Account, which gives you personalised access to the University’s online services via a series of tiles.

Email and Microsoft Office Software

It’s really easy to use Office software from home. Simply go to and log in with your usual University email and password. You can install the Office suite on up to 5 personal devices.

We recommend you use Sharepoint to save all of your files.
Full Guidance on using Office software

Other University Software

You can access most University software from home via AppsAnywhere and the Software Download Service. 

And you can use Autodesk to access AutoCAD, Inventor, Fusion 360 and more. 

If you can’t access the software you need, you may need to connect to a University Desktop remotely. See the section below on how to do this.

Diverting Telephones and Accessing Voicemail

Online meetings and communicating with colleagues

To communicate with colleagues using audio, video, text chat and to share the content of your screen, you can use Webex or Skype for Business. You can also use MS Teams for chatting and for conference calling - find out more

Make sure you check your audio settings prior to a meeting.


We would advise you to connect to Webex, Skype for Business or MS Teams directly from your home machine rather than Remote Desktop Connecting (RDC) to your office machine - this will help avoid audio issues and will give you a far better experience.  

Tip: If you need to share documents on your online meeting, make sure you save these in SharePoint or OneDrive so you can access them via Office 365. 

If you do wish to connect to a meeting using RDC when connected to the Virtual Private Network (VPN) you will need to ensure that the audio/video is set to play on the computer you are connecting from (your home PC) rather than the computer you are connecting to (your office PC). Click here to find out how. 

If you have any difficulties, please contact the IS Service Desk.

Webex Issues:

Having performance issues with Webex? See a Statement from Webex about their current service levels and top tips.

Accessing an Edinburgh Napier University Desktop

The majority of the University's online services can be accessed without being connected to a University desktop.  In fact, we recommend that you access services directly where possible to avoid performance or access issues.

You will need to connect to a University desktop if you require access to: 

  • Your H: Drive or S: Drive
  • SITS
  • Agresso desktop client (you can access the Agresso web client by connecting to the VPN - show me how)
  • HR Connect (you only require a VPN connection - show me how)
  • Some software that is not available off site

This PDF explains what to use to access online services off campus.

If you do need to connect to a University desktop there are two options:

1. The Virtual Desktop Service (VDS) 
This is a fairly simple way to connect to a university desktop and it is done by installing VM Horizon Client. The University has a limited number of licenses for the VDS, so, at this busy time when so many people are working from home, there may be performance or access issues. 

We recommend you try to connect to services directly if possible and only use VDS if absolutely necessary

Show me how to install the VDS.

2. The Virtual Private Network (VPN) 
VPN gives you remote access to your University PC, which means that as well as the above list, you also have access to
  • Your C: Drive
  • Your own desktop
  • Your browser favourites
There are no issues with licenses but you may need assistance from the IS Service Desk to set this up.
Show me how to install the VPN.

Supporting your students

The Department of Learning and Teaching Enhancement (DLTE) have detailed help and information on supporting your students.

Recording lectures

You can record your lectures and other learning content using Panopto.

Communicating with students via Webex

Webex is a real-time, collaborative webconferencing tool.

You can access Webex from the Moodle plugin so that the meetings (and recordings) are conveniently available to enrolled students directly from using standard University IDs and passwords.

Concerns and queries?

We are here to support you while you’re working from home. We are busier than normal, so please bear with us, but do get in touch if you have problems or queries.

Telephone: ext. 3000 or (0131) 455 3000 externally


Are Softphones available for staff members?
Yes, Jabber Softphones are now available for staff members, further information is available on the Softphones intranet page. 

I’ve forgotten my password, what do I do?
You can access the Password Reset Service from home.

When should I use the Virtual Desktop Service (VDS) or the Virtual Private Network (VPN)?
You should only use the VDS or VPN if you need to access:
  • HR Connect
  • SITS
  • The Cisco Self Service Website to divert your telephone
  • A networked data area (e.g. H: drive or S: drive) to retrieve files
For other services, including MS Office and Email access you should go via the direct URLs. 

I need equipment to work from home (e.g. headphones etc.) what do I do?
Refer to the IT Procurement intranet page for guidance. 

Links to University Online Services

Further information