Working from home

Working From Home - All you need to know

We know it’s all a bit strange right now, but here in Information Services, we’re doing all we can to make working from home as easy as possible.

If you have a PC, laptop or tablet with an Internet connection, you will be able to continue doing your job from home.

Here you’ll find information on:

Preparing to Work from Home
Protecting University Systems and Data
Your My Account Workspace
Email and Microsoft Office Software
University Software Access
Diverting Telephones and Accessing Voicemail
Online Meetings and Communicating with Colleagues
University Desktop Access
Supporting your Students
Concerns & Queries
Frequently Asked Questions

Preparing to work from home

If you’re already at home, don’t worry! But if you’re still in the office, there are a few things you can do to prepare:

Save files from your S: Drive or H: Drive to Sharepoint
Show me how

Divert your office telephone to your own landline or mobile
Show me how

Make a note of your IP address
Show me how

Update your Email Signature to include your mobile number
Show me how

If you use Multi-Factor Authentication (MFA), ensure you can log in to Office 365 on each device
Show me how

Ensure you have a webcam and headset if you need one
Order one through the University

Ensure you have anti-virus software on your home machine
More information

Protecting University systems and data

Even though many of us are working in challenging conditions, possibly with different equipment to normal and from a different location, it's still essential that University systems and data are protected from cyber security threats.
Some of the usual University security measures don’t apply when you work from home, so you’ll need to be more careful and vigilant.

Complete the Health & Safety home working e-Learning module.
Complete the Information Services Information Security e-Learning module.
Be wary of phishing emails that use coronavirus-themed messages to try and trick you into clicking on a link to a bad website.
Ensure that University-owned equipment is kept secure when not being used and don’t allow it to be used by other members of your household.
If you are using a personal device for work, ensure that you do everything possible to keep it secure.
If you have any concerns about the security of University systems or data when working from home, report it to the IS Service Desk.

Your My Account workspace

Your first point of access to all your online services should be My Account, which gives you personalised access to the University’s online services via a series of tiles.

Your My Account workspace

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Online meetings and communicating with colleagues

To communicate with colleagues using audio, video, text chat and to share the content of your screen, you can use Webex or Skype for Business. You can also use MS Teams for chatting and for conference calling - find out more.

Make sure you check your audio settings prior to a meeting.

Audio:

We would advise you to connect to Webex, Skype for Business or MS Teams directly from your home machine - this will help avoid audio issues and will give you a far better experience.

Tip: If you need to share documents on your online meeting, make sure you save these in SharePoint or OneDrive so you can access them via Office 365.

If you have any difficulties, please contact the IS Service Desk.

Accessing an Edinburgh Napier University Desktop

For most users, we would advise the use of a managed laptop, which will give seamless access to services with no need to connect to an office desktop PC. If you don’t already have access to a managed laptop you can request one via the Managed Laptop intranet page.

If you are using an unmanaged University laptop, or your own personal device you can use the Virtual Desktop Service (VDS). You access the VDS by installing a VMware Horizon Client, further information and instructions are available on the Virtual Desktop intranet page.

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