MSc Crowded Space Design Management & Risk Analysis

Postgraduate, Full-time

Crowded Space Design Management & Risk Analysis MSc



This unique course, led by industry experts, focuses on scientific elements related to crowd dynamics and new practices in managing crowds.

Overview

Where better to study best practice in managing crowded spaces, whether for events, festivals, transportation hubs or other public spaces, than Edinburgh - the world's largest festival city? 

This one year work-based programme has been created by many of the key experts in this area. In fact, the course team has worked with Festivals and Events in more than 35 countries. It draws expertise from a wide range of international team members. The Programme's focus is on the integration of the physical and psychosocial processes involved in safely managing crowded spaces. It provides students with a unique opportunity to create and test new theory and then practice this in the workplace. It delivers a comprehensive understanding of how densely populated areas are managed, secured and above all made safe for the tourism, hospitality, business, conference, music, events, sports and technology industries.

The blended learning and block delivery method ensures the programme fits in with the efficiency needs of employees and employers; as students can study while either working in the industry, or can continue to work in their current day job if they are considering a switch into this expanding sector.
Roskilde

Mode of Study:

Full-time

Duration:

1 years

Start date:

Sep


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Course details

For reasons of both safety and security, the design and management of crowded spaces has become one of the most important aspects of creating and sustaining a resilient programme of events. For the past five years, Edinburgh Napier University has worked with Professor Chris Kemp and MOM Consultancy to develop the delivery of innovative education in this crucial subject area. Edinburgh Napier University, through key partners such as EventScotland, have developed a series of Professorial lectures, courses, workshops and strategic initiatives with the aim of developing crowd management and security professional development activities. Professor Chris Kemp has experience of delivering courses to football match commanders and also training the Police Scotland Bronze and Silver Commanders for events such as the Commonwealth Games. Alongside this has been the successful delivery of Executive Certificate courses in Crowd Management in the Gulf and also with the Scottish Police College (SPC), cementing professional relationships between the university and a range of key stakeholders and festival and event providers in the crowded space area.

This programme aims to develop your further interest in, and knowledge and understanding of, crowded space environments. Their design, creation, development, management and the inherent challenges associated with them will be studied.

The modules you are going to study include:

  • Spatial Planning, Topography, Urban and Non-urban Design
  • Psychosocial Engineering for Crowded Space
  • Organisational Culture and the Management of Crowded Space
  • Interdisciplinary Approaches to Spatial problems in Crowded Environments
  • The Changing Crowded Space
  • Research Methods
  • Dissertation

Lead academics

The programme has been developed with Professor Chris Kemp of MOM Consultancy. Its management at the University will be provided by Professor Jane Ali Knight, with the Programme/module leadership by Jane and Associate Professor Martin Robertson, both of whom have worked with Professor Chris Kemp for many years and have a mutual interest in and experience of the subject area. The team have a strong and professional working relationship providing confidence in the academic and industrial interface. 

Module lecturers include Professor Chris Kemp, the CEO of MOM known for his work in both education and industry in this area for the past four decades; Dr Pascal Viot, an expert in urban and non-urban spatial design for crowded spaces; Dr Mark Hamilton, a Former CEO of Rock Steady and G4S and now a Board Member of the Securigroup; and Chief Inspector Pete Dalton, the lead on security for the Trump Visit and the Royal Wedding in Windsor and one of the top counter terrorism police officers in the UK; and Andrew Brown, a top Leadership and Organisational Culture specialist known for his kidnap negotiation skills across the world.



  • calendar How you’ll be taught

    The Blended Learning and Block Delivery method ensures programme fits in with the efficiency needs of employees and employers, as students can study while either working in the industry, or can continue to work in their current day job if they are considering a switch into this expanding sector.

    You will study six Blended Learning modules, which will take up to a year to complete and will be structured to support the student through their journey. You’ll learn by a variety of teaching methods including lectures, guest lectures, site visits, interactive workshops and independent study. Students will complete three modules in Trimester one, four modules in Trimester two and complete the programme by undertaking a dissertation in Trimester three.

  • note and pen Assessments

    Throughout the course, there will be a variety of assessments for each module.

  • briefcase Work placement Optional supervised work placement or overseas study module. Study modules mentioned above are indicative only. Some changes may occur between now and the time that you study. Full information on this is available in our disclaimer.

Modules

Modules that you will study* as part of this course

Dissertation ( TSM11130 )

Research methodologies, critically reviewing literature, research design and ethics, data collection methods (qualitative, quantitative and mixed), analysis methods, research writing and dissemination. Individual research, production of a dissertation, reflection on work undertaken.

Further information

Interdisciplinary Approaches to Spatial problems in Crowded Environments ( TSM11128 )

The following areas will be explored in this module

Introduction to crowds
This aspect will focus on, body size and their effect on crowd densities. The impact of crowd density on movement. The relationships between walk speed, crowd density, crowd flow and user experience.

Level of Service Concept in complex environments.
The concept of level of service will be explored. Levels of service in different physical contexts (e.g., level ground vs. stairs), event mode (ingress vs. egress) and physical environment (e.g., public space vs. built environment).

Design and Operational Standards
Design standards and guidance vs. operational parameters for crowd densities, flow rates, egress and evacuation times. Design and operational standards in different environments (events, stadiums, rail stations, multi-venue precincts) and during different phases of an event and how these are applied in multi venue situations.

Human and Crowd Behaviour.
In this section, students will learn how an understanding of the Objectives, Knowledge and information available to individuals as well as least cost principles influence human and crowd movement and behaviours.

Crowd Disasters and Risk Management
During this part of the module, crowd hazards and risks arising within and from crowded places will be examined. Risk assessment and management will be a focus leading into the lessons learned from crowd disasters through the use of case studies. Organising for safety is a key aspect interrogated in this section.

Crowd Modelling & Simulation
An introduction to modelling concepts and how these are utilised in project terms will be developed. Types of crowd model: qualitative, static, mesoscopic, microscopic / simulation modelling will be explored and applied. The benefits and disadvantages of each will be identified. Inputs to crowd models, sensitivity and scenario testing will also be explored. Questions to ask of crowd consultants and models will be developed through the use of case studies.

Crowd Planning
Worked examples of crowd plans will be explored and crowd demand and density distribution tackled. The areas of capacity, evacuation capacities, queueing, demand forecasting, risk and sensitivity testing will all be investigated

Crowd Monitoring.
The different techniques, benefits and pitfalls of crowd monitoring will be explored and applied.

The final outcome of the module will be engage students in the creation of models of good practice and to prepare a case study using their own models to explain how an event or challenging situation could have been averted, modified or delivered differently through the use of hindsight and good practice.

Further information

Organisational culture and the management of crowded space ( TSM11129 )

Organisational Structure - You will apply processes that show that there is no ‘off the peg’ organisational or structural approach through which to deliver safe and secure events. Through the module they will assimilate techniques to assist them in making decisions and will explore ways in which to influence and change the incumbent organisational structures and cultures. This will ensure the effective delivery of crowded space management. Selecting a team with clearly defined roles and responsibilities in both normal an crisis situations does not often fit prescribed models and the module will support the you appraisal of such structures and support the delivery of defined objectives through each phase of crowded space management to ensure a safe & secure event environment.

Effective Leadership – Through the recognition and development of leadership traits, you will synthesize the numerous leadership styles and their consequential impact on organisational structure and culture. Critically appraising the similarities and differences between leadership and management will support you in the discovery and shaping of organisational values and processes to develop effective teams. You will learn to define a working strategy and achievable outcomes that can be communicated both within the organisational structure and then apply this in practice. Alongside this an exploration of the many and varied external stakeholders is vital to the success of an event and you will apply the theories developed supported by effective communication in the workplace.

Negotiation & Influence – With many stakeholders involved in the safe delivery of events, you will critically assess the key skills underpinning negotiation and influence to ensure alignment with strategic objectives and to achieve the ‘buy in’ that is often required. A critical appraisal of effective compromise will be utilised to support effective and efficient delivery of these skills. Learning the psychological aspects of negotiation along with proven tactics will enable you to effectively demonstrate in role play exercises the application of these techniques. Where there is identified conflict, you will learn how to de-escalate tensions and work with stakeholders to collaborate and negotiate workable solutions.

Team Building – Aligned to organisational structure and the nature of the event, you will learn how to develop capability and capacity across all of the teams involved in the delivery of a safe crowded space in normal and emergency situations, internal, external, voluntary and contracted. Developing minimum standards, clear objectives and code of conduct along with recognition and reward in the building of effective teams. You will be able to critically analyse the importance of briefing and debriefing to capture learning points for sharing across venues.

Crisis Management & Communication – You will critically determine the principles of crisis management and communication to ensure preparedness should an event be affected by an unforeseen circumstance. Through the use of table top exercises you will demonstrate the effective application of crisis leadership & management techniques and be able to clearly articulate communications for both internal and external functioning during such an event. A number of case studies will be used to assist you to identify common pitfalls and the importance of a holistic approach to duty of care with both its legal and moral obligations.

Further information

Psychosocial Engineering for Crowded Space ( TSM11131 )

Students will cover a comprehensive range of academic and theoretical concepts, many of which are evolving. These are linked to the management and command of crowded space / crowded place events and operations. Students will explore and critically reflect on case study reviews, have access to current and emerging effective practice and explore threats to safety, security and service at events. By synthesizing underpinning knowledge students will identify how they can develop and implement management policies and practices that support the delivery of successful events.

All of the concepts related to this area will take into consideration social and psychological theory and practice and will look at how these in relation to the management of an event.

Building on key concepts, in work practice and CPD students will identify how management and command structures operate to minimise, mitigate and manage threats to crowded space. The module will include application of crowd management science and practice, responsibility for developing event profiles adopting best practice and using effective information & intelligence. Critical appreciation and understanding of the identification of appropriate contingencies and realistic worse case terrorism threats will enable them to develop proportionate responses to support an event. From this the effect that this has on those involved will be monitored from a psychosocial angle.

Tutors will facilitate theory into practice by drawing on significant UK / International experience in the delivery, management and command of events and incidents. Students will identify how, in their workplace, crowd management and public safety plans are supported by physical and personnel security features. Importantly students will develop the knowledge and critical understanding of how crowd movement through ingress, circulation and egress can be maintained whilst protective security overlays are deployed.

Case studies and immersive exercises will be utilised supported by research project and critically reflective pieces which will support students in the consolidation of learning. Students will be integral to practical projects incorporating the life cycle of an event from conceptualisation, planning, quality assurance delivery through to review. These activities will incorporate current guidance on a zonal approach to crowd management at venues including ‘Zone Ex’ and grey space.

Interoperability and working in partnerships will be key themes, enabling students to work as effective managers or as part of an event management team to deliver safe events. Emergency and critical incident command principles will be covered with access to operationally and occupationally competent facilitators. Students will apply current practices related to decision making under pressure, problem solving and implementation of plans supported by contingencies in practice as part of the workshops on the module.

Further information

Research Methods ( SOE11131 )

Research methodologies, critically reviewing literature, research design and ethics, data collection methods (qualitative, quantitative and mixed), analysis methods, research writing and dissemination.

Further information

Spatial Planning, Topography, Urban and non-urban design ( TSM11132 )

This module will explore the synergies between spatial planning contexts and how both urban and non-urban settings and environments are governed by similar topographic, situational and physical rules. The module will also explore how the management of crowds is dictated primarily by space and how we ensure that the risk aspect of the spatial context is reduced to a minimum so that crowds can gather dynamically in a safe environment.

The module will cover a comprehensive range of academic, theoretical and current concepts linked to the management of crowded space / crowded place events. The tutor will identify and reflect on case study reviews, identify and access current and emerging effective practice and explore threats to safety, security and services at events. By developing underpinning, knowledge students will identify how they can develop managerial policies & practices which support the delivery of successful events.

By combining theoretical approaches and practical cases - notably from recent incidents or disasters related to crowd management - we will learn to identify factors of influence on the crowd and learn lessons to develop new knowledge about how managers can adjust to the characteristics of the spaces that are used.

Students will also envisage how recent concerns about terror risks in the context of an event question crowd management approaches and practices by increasing control measures rather than using the space appropriately. By analyzing elements created around environmental considerations and space, students will highlight the limits of some current approaches including the strengthening of perimeters and using alternative space which may be more dangerous than the ones already used. To create a fresh approach to securing crowded spaces we need to provide high levels of monitoring and create an efficient use of flow management. Importantly the tutor with support from the students will develop the knowledge about how crowd movement through ingress, circulation and egress can be maintained whilst protective security overlays are deployed. This will incorporate current guidance on a zonal approach to crowd management including ‘Zone Ex’ and grey space.

The tutors will bring this module to life by drawing on significant UK / international experience in the management & command of events and incidents. They will identify how crowd management and public safety plans are supported by physical and personnel security features. Case studies and immersive exercises supported by dissertations, research and reflections will enable the students to consolidate their learning. They will be guided through the life cycle of an event from conceptualisation, planning to quality delivery and review.

Further information

The Changing Crowded Space ( TSM11127 )

Over the past century the crowded space environment has changed considerably, however, the way in which we identify, create and manage space has not changed at the same pace. Over the past fifty years we have been able to identify the issues and challenges with the spaces utilised for events but have not acted upon our knowledge and experiential learning, as we continue to make similar mistakes and thus provide the same environment in which accidents and incidents can occur. The content of this module will critically analyse the way in which we continue to research the key signifiers and distal factors which come together to create disasters and crowded space challenges and examine the tools to mitigate such issues.

Initially you will explore the theories of change and its management and how those charged with the design of facilities constantly update their plans to provide the most comprehensive physical entities to support challenges in the crowded space. The next stage of the module focuses on the psychosocial aspects of crowded space management including the stalling in the professionalisation of staff on the very basic operational levels of the industry. The final stage of the module focuses on the industry itself and the difficulty that many areas have in creating a robust risk systems and processes upon which a command and control structure could be based, a resilient human and physical resource plan may be created and the mitigation of risk can be maximised.

You will cover a comprehensive range of academic and theoretical texts linked to consumer trends, the identification of genre based issues and focus on solutions to how we ensure that risk is mitigated to the full by the use of human and physical resources. You will identify and reflect on case study reviews, current and emerging effective practice and explore the threats to safety, security and service at events. In a workshop situation you will practice planning the delivery and implementation of cogent practices and then apply these to scenarios creating outcomes which can be applied in the workplace.

Further information

* These are indicative only and reflect the course structure in the current academic year. Some changes may occur between now and the time that you study.

Entry requirements

Entry requirements

The entry requirement for this course is a Bachelor (Honours) Degree at 2:2 or above. We look for applicants to have a background in any discipline in order to be eligible for the programme.

We may also consider lesser qualifications if you have sufficient professional work experience within the industry.

English language requirements

If your first language isn't English, you'll normally need to undertake an approved English language test and our minimum English language requirements will apply.

This may not apply if you have completed all your school qualifications in English, or your undergraduate degree was taught and examined in English (within two years of starting your postgraduate course). Check our country pages to find out if this applies to you.

International students

We welcome applications from students studying a wide range of international qualifications.
Entry requirements by country

Please note that non-EU international students are unable to enrol onto the following courses:
  • BN Nursing/MN Nursing (Adult, Child, Mental Health or Learning Disability)
  • BM Midwifery/MM Midwifery

Admissions policies

We’re committed to admitting students who have the potential to succeed and benefit from our programmes of study. 

Our admissions policies will help you understand our admissions procedures, and how we use the information you provide us in your application to inform the decisions we make.

Undergraduate admissions policies
Postgraduate admissions policies

Fees & funding

The course fees you'll pay and the funding available to you will depend on a number of factors including your nationality, location, personal circumstances and the course you are studying. We also have a number of bursaries and scholarships available to our students.

Tuition fees
Students from 2020/21 2021/22
Home/EU £7,572 tba
Overseas £14,062 tba

Please note tuition fees are subject to an annual review and may increase from one year to the next.
For more information on this and other Tuition Fee matters please see Frequently Asked Questions about Fees

Click this link for Information of Bursaries and Scholarships

The University offers a 10% discount on MSc Postgraduate Taught Masters programmes to its alumni. The discount applies to all full-time, part-time and online programmes.


Careers

Crowd assembled for the Military Tattoo at Edinburgh Castle

The course is targeted at managers and aspiring managers of festivals and events in the tourism, hospitality, business, conference, music, events, sports and technology industries. It is also aimed at anyone who is involved in the design and management of crowded spaces eg: shopping centres, public spaces and parks, transport hubs such as railway stations, and other areas where crowd are likely to gather.

Crowd in a festival