An investigation into the factors which influence the service orientation of the front-of-house employees within a restaurant group in Barbados
Thesis
Norville-Rochester, C. I. An investigation into the factors which influence the service orientation of the front-of-house employees within a restaurant group in Barbados. (Thesis)
Edinburgh Napier University. Retrieved from http://researchrepository.napier.ac.uk/Output/2833400
This thesis investigates the factors which influence employees’ service orientation within a Restaurant Group. Homburg, Hoyer and Fassnacht’s (2002) Perspective on Service Ori...