Claire Taylor

claire taylor

Claire Taylor

Director of Information Services

Biography

Claire joined the Edinburgh Napier University as Director of Information Services in July 2019. The portfolio of Information Services includes the design, implementation and maintenance of all infrastructure and digital systems, management and development of Library Services and the University’s cyber security and systems resilience. Claire has responsibility for ensuring that Information Services have the capacity and capability to manage this portfolio and can meet emerging needs and trends. She leads the development and refresh of the overall Digital Strategy.

Claire graduated from University of Dundee in 1989 with a BA Hons in Business Administration, then joined the Royal Bank of Scotland as a Graduate Trainee before moving into business analysis and information technology. She has worked as a consultant and solutions architect, with experience in a variety of sectors including retail, banking and justice. Her most recent role was Digital Services Director at Scottish Courts and Tribunal Service. She is a TOGAF certified Enterprise Architect and a keen proponent of a customer-centric approach to service design.

Claire has a passion for promoting innovative ways to deliver services, particularly in the current challenging jobs market and against a backdrop of increasing use of digital services in education. She is actively involved in promoting women in STEM disciplines and is the joint-chair of the Edinburgh Napier Women’s Network. She recently joined the Board of HEFESTIS, the a not-for-profit Shared Service organisation providing shared services to Scottish universities and colleges.