Barry, E., Bedoya, J. K., Groom, C. & Patterson, L. (2009). Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009. Library Review. 59, 40-55. doi:10.1108/00242531011014673. ISSN 0024-2535
Purpose – The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and p...