Steve enables continuous improvement in Edinburgh Napier University, where he works as an internal consultant. In his role he facilitates and runs interventions, from "process reviews" to more tailored workshops; convenes an internal community of practice; and delivers support and advice informally and formally in terms of consultancy, coaching and training.
He is recognised as an expert on facilitation and has developed, in partnership with Svein Are Tjeltnes at UiT the Arctic University of Norway in Tromsø, a model for facilitation and associated training.
In 2016 he authored "Lean Universities" in the Shingo Prize Winning 'Routledge Companion to Lean Management'. He edited the book 'Global Lean for Higher Education: A Themed Anthology of Case Studies, Approaches, and Tools' published 2019.
Externally to the University he chairs Lean HE, the international organisation for continuous improvement in universities (see: www.leanhe.org ) and coaches senior leaders in facilitation and change.
In previous roles he has worked with a number of Universities, including establishing the 'Lean team' in the University of St Andrews where he co-designed the Lean 'St Andrews Model' and established their internationally successful consultancy service.