Edinburgh Napier University

  This paper explores the role of Blending Theory, as a framework, to aid in design decisions while
deploying mobile experiences for heritage storytelling. Blending Theory provides a structured way
of thinking about how digital and physical spaces can be brought together to create new
experiences in blended spaces. In this paper we describe the development of an app that aims to
enhance the visitor experience to a heritage destination in New York State. We show how the
blended spaces framework was used to guide the design and development of the app and provide
evaluation data that highlights the effective UX that resulted. Heritage stories and augmented
digital agents are used to guide a visitor from one point of interest to another, providing an
engaging user experience for schoolchildren.