MacKerron, G., Masson, R. & Moffat, R. (2005). A framework for using business excellence models for performance improvement at operational level. International Journal of Manufacturing Technology and Management. 8, 401-416. doi:10.1504/IJMTM.2006.009246. ISSN 1368-2148
manufacturing performance; performance measurement; operational level; performance improvement; self-assessment; business excellence models; quality awards.